How do I unblock my IP?

Please note, this article only applies to customers of Chillidog Hosting. If you came here via a search engine, please contact your web hosting provider.

To help keep your site and email safe and secure, we use numerous software and hardware tools to constantly monitor our servers. This is done automatically for everyone, for free. Unfortunately, however, sometimes the security software mistakes real users from bots and potential hackers. As a result, we try to make it as easy as possible for you to unlock yourself. How easy? It's as simple as logging into your billing account. That's right, you'll be automatically unlocked within 5 minutes of logging into the billing area.

Manually Unblocking your IP

If automatic unlocking is not working for you or you don't want to wait timeout period, we also offer a way to manually unlock your IP. To manually unlock your IP, please follow the steps below.

  1. Please begin by signing into your billing account
  2. Once logged in, proceed to the Account Details section of your hosting
  3. Within the Account Details section, click the IP Unban Center in the sidebar on the left
  4. The Unban Center will list all of active your Hosting services
  5. Clicking the Lock icon will open a modal that allows you to enter your current IP. Don't know your current IP address? You can use to obtain your current IP address.
  6. After entering your IP address, simply click the Unban button to unblock your IP
  • IP, security, unlock, unblock
  • 37 Users Found This Useful
Was this answer helpful?

Related Articles

Is the server down?

You can view the current status of our servers via our status page. This includes the status of...

I can't log into SpamExperts

Please disable ALL pop-up blockers on your web browser before logging into your Billing Account....

Chillidog Concierge Service

Sometimes clients have issues with their sites that they need extra, technical for their specific...

Error 403 - Forbidden fixes

Sometimes, if you try to access pages on your website, you might get an error that says "Error...

How do I get support?

We're sorry you're having trouble and more than happy to help. Please submit a support ticket and...