Chillimail is a new email service, which is fast, secure and reliable. It's also cheaper than other competing email services and provides loads of great features. Every email account includes the following:
- 25 gigabytes of storage space
- Support of large attachments up to 50MB in size
- Both IMAP and POP access
- iOS push supported, for notification of new messages
- Premium spam and virus protection as standard
- Totally ad-free and privacy guaranteed
- 100% SLA. Email stays up even if hosting goes down
Three packages are currently available, depending on how many email addresses you want:
- Tall (1 Mailbox)
- Grande (5 Mailboxes)
- Vendi (10 Mailboxes)
Email accounts can be paid for monthly, six-monthly or annually. The choice is yours.
Instructions
To setup a new Chillimail account, follow these instructions.
Step 1
Go to the Chillidog Hosting website. Login to your billing area using your normal account username and password. If requested, enter your two-factor verification code too from your Android or iOS device. Under the Services menu, click the Order New Services item in the drop-down menu.
Step 3
From the Categories drop-down menu, choose the Chillimail option. Scroll down the page (pictured below) and choose the mailbox pack you want. Drop the option box, choose what billing cycle you want. Then click on the Order Now button.
Step 4
On the next page, choose what domain name you want to use. You can either register a new domain name or transfer a new domain name (these options will incur an extra charge). Or the third option allows you to use an existing domain name registered with Chillidog or elsewhere and point it to Chillidog hosting (if it is not already).
Step 5
Check the details of your order, as shown below. Click Add to Cart.
Step 6
Confirm the order, as shown below. Click the Checkout button when done.
Step 7
On the checkout page, enter your credit/debit card details or details of your PayPal account. Carefully check that all the information entered on this page is correct. Read the terms and conditions and confirm if you agree with them. Then click on the Complete Order button. You will receive an order confirmation and order number via email.
Step 8
From the front page of your billing area, click on the Services menu. From the drop-down menu, click the My Services option. On this page, you should see your new Chillimail account listed as a record, together with the price, billing cycle and next due date, as pictured below.
Step 9
On the 'My Products and Services' page next to the Chillimail record, click the View Details button on the right. On the next screen, click the Management Actions tab, then the Manage Account option. Click on the Add Mailbox button. You will then land on the 'Manage Mailboxes' screen, as picture below.
Enter the details of the new email account, like your first name, last name, the username for the new email address and your password. If you prefer, you can also change the size of the mailbox to something else. Click on the Save button when done.
Note: It may sometimes take several minutes before the new mailbox is setup and active. This delay is to allow the server to update and the new settings to propagate.
At this point in time, you will be able to login to the email account via webmail to access your emails, like in the picture shown below.
Step 10
Login to your cPanel (control panel) by navigating to http://example.com/cpanel (where 'example.com') is the name or your domain or by using the control panel link in your billing area. Once logged into cPanel, in the Mail section, click on the MX Entry button shown. From the Domain option menu, choose the domain name which this Chillimail account is tied to. In the Add New Record section, type '10' in the Priority box, and 'mx1.emailsrvr.com' in the Destination box, as pictured below.
Click the Add New Record button when done. It may take a few minutes to add the new record. Repeat the same steps again, this time setting the Priority to '20' and the Destination to 'mx2.emailsrvr.com'. At the end, you should have two new MX records like this:
| Priority | Destination |
|---|---|
| 10 | mx1.emailsrvr.com |
| 20 | mx2.emailsrvr.com |
MX records are used to ensure emails are correctly routed to the correct location. Having multiple destinations available and listed in priority improves reliability, by providing an alternative destination in instances when the first one is not working correctly.
The next section of the knowledgebase article will explain how you can receive emails directly to your preferred email software.
Configuring email software to handle Chillidog email
Although you can use the webmail service to login and fetch your emails via the Chillidog website, most people find it more convenient to use their own email software. There is a very wide variety of email software available, ranging from apps included with your computer or handheld device, to free or opensource email applications, and paid or commercial email software. We are unable to provide specific setup instructions for each, but this section will provide general setup information on some of the more popular or useful email clients. The exact terminology used to describe settings can vary between each application, so the table below might help you.
General setup details
| Setting | Value |
|---|---|
| Name / Account | The name you want shown as the 'from' on emails |
| Description | Normally an optional name to identify your email account |
| Email address | Your full email address, like email@example.com |
| Password | The password you setup for your new email account |
| Account / Mailbox type | IMAP |
| Authentication type | Password |
| Incoming mail server / host | secure.emailsrvr.com |
| Incoming username | Your full email address, like email@example.com |
| Incoming password | The password you setup for your new email account |
| Outgoing mail server / host | secure.emailsrvr.com |
| Outgoing username | Your full email address, like email@example.com |
| Outgoing password | The password you setup for your new email account |
If your email software gives you the option to use authentication, always enable this and provide your username and password. It's also recommended that the outgoing email server is set to only use secure.emailsrvr.com and none others which you might already have setup previously for other email accounts.
In your email software, you will typically have settings or preferences to handle other aspects of your email, like filters, tags, spam or junk mail and email signatures. Typically the documentation provided with your email software will explain these other aspects.
Mac Mail setup instructions
Mail (also sometimes known as Mail.app) is provided on all new Mac's. This section will provide some brief information on the settings you need to use for configuring a Chillidog email account.
Start by launching Mail. Click Preferences in the menu and choose the option to add a new email account. Complete the basics, as shown below.
On the welcome screen shown above, enter your full name, email address and password. Click Continue. The next step is to enter the details for the incoming mail server. At this point you should set the account type to IMAP, set the incoming email server to secure.emailsrvr.com and provide your email address as the username and the password for your email account, as pictured below.
For the outgoing mail server you basically need to enter the same details as you did for the incoming email. Same server, user name and password. Use authentication and only this server, as shown below.
On the final window, confirm your settings and click the Create button, as pictured below.
Mozilla Thunderbird setup instructions
Mozilla Thunderbird is a free and opensource email application for Mac, Windows and Linux. A wide choice of addons and powerful features make it a popular email application.
Start by launching Thunderbird if it's not already open. In the accounts or preferences section, choose the option to create a new account.
Enter your name, email address and password as shown below. Then click Continue.
Click the manual configuration setting. Incoming mail server needs to be set to IMAP. For both incoming and outgoing servers set the hostname to secure.emailsrvr.com. Port can be left as Auto, SSL can be left as 'Autodetect'. Set the authetification of both incoming and outgoing mail to Normal password. Enter you email address again in the username box. Then click the Re-test button.
At this point, Thunderbird will re-probe the mail servers and fetch some additional information. You may notice that the port numbers automatically re-adjust at this point, and these can be left. Click the Done button when ready.
Unibox setup instructions
Unibox is a commercial email application for Mac. Start by clicking File > New Account from the menu menu. Enter you full name, email address and password.
On the mail server settings screen, use the Manual setup option shown, and click Continue.
Enter the details of the incoming mail server. Set the incoming email server to secure.emailsrvr.com and provide your email address as the username and the password for your email account, as pictured below.
For the outgoing settings, you can basically use the same settings as you did for the incoming mail. Same server, user name and password.
Click Continue when done to confirm the settings and create the new account.
iOS Mail setup instructions
iOS mail is provided on all new iOS devices like iPads, iPhones and iPod Touches. The first time you launch iOS Mail, you will be prompted to create a new account. New accounts can also be added in the Settings section. To start with, you will see a screen like the one below. Tap on the Other account option.
Enter your name (as you want it to appear on outgoing emails), your email address and the password for the email account. You can also provide a description to identify this new email account.
iOS will attempt to auto-detect the rest of the settings but will often fail at this point. So you will need to manually provide the host, username and password for both the incoming and outgoing mail servers. The host name is always secure.emailsrvr.com, and the username and password are your email address and email account password.
Click on the Next button at the top right of the screen. iOS Mail will test the settings you have entered. If all is successful, you will be redirected to your inbox.
